Customised IVR and Call Handling

Our team has extensive experience building phone applications and systems that thousands of Australians use every day, within banks, hospitals, call centres, 1300 self service applications and many small offices.

We are able to quickly build customisable call handling applications, that run on either hosted or on-premises systems to process calls in any way imaginable, whether simply to direct callers to specific departments, voicemail and mobile phones, or to provide full, self service phone applications that integrate with databases, payment systems and speech recognition.

Our phone applications are built around the open source, full featured and industry-leading Asterisk phone / communications platform, which in itself offers a full suite of common phone and communications features, at a fraction of the cost (really, you'd be surprised) of branded phone systems.

However, we take this one step further by using technology to tightly integrate Asterisk with Microsoft Windows systems, enabling for rapid development of powerful, robust phone applications and systems that can communicate in real time with data from web sites and software already in use by most businesses.

As official resellers of equipment from Digium (the creators of Asterisk), Xorcom and other vendors, we are able to build systems from the ground up around the specific needs of any business, small or large.

You can even have the messages that represent the public face of your business to callers recorded by one of our pool of professional, Australian voice artists.

Here are some example solutions;

On hold messages

Inform and entertain your callers as they wait by recording and deploying custom on hold messages, even with information tailored to the specific caller.

Simple Auto-Attendant

Press 1 for sales, 2 for service, 3 for billing etc.

Increase customer satisfaction

Record calls, survey callers, and review the results on the web.

Advanced Menus (IVR)

Extending the menu system allows for advanced automated functionality such as;

  • Accept and charge credit card payments over the phone automatically
  • Check account balances
  • Provide recorded information services
  • Order products
  • Enter passwords
  • In fact, any service that you can think of that is offered by phone can be built by our team.

Software / Address Book Integration

We are able to integrate your phone system with information available from software on your systems or over the internet to handle, identify and service callers.

For example, we can check incoming callers against your CRM or address book software to identify existing customers. These calls can then be automatically sent to the appropriate extension, where the caller's name will appear on the phone's screen.

Speech Recognition

All of the above services can be extended by enabling speech recognition for callers (rather than pressing buttons) and text-to-speech services.

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